Privacy notice

Draft. This notice is being finalised.

What we collect

When you book: your name, email address, mobile number, country of residence, the number of travellers and the names of the other drivers.
At pick-up and return: each driver's licence details as shown to our staff, the kilometres and fuel level, photos of the van, a note of any damage, and your signature.
If you sign up for relocation deals: your name, contact details, date of birth, licence country and the routes you want to hear about.
If a travel agent books for you: the agent gives us your name and country.

We do not store card numbers.

What we use it for

To make and manage your booking, hand over the van and take it back.
To email you your booking confirmation, changes and cancellations.
To deal with damage, tolls and fines that arise from your hire.
To keep the invoices and records the law requires.

We do not sell your details and we do not send marketing emails unless you ask for them.

Who sees it

Bummel staff who handle bookings and the depots.
The travel agent, if you booked through one: they see the bookings they made.
The companies that run our systems for us: website and database hosting (Cloudflare) and email delivery (Resend).
Authorities, toll operators or insurers where a fine, toll, accident or the law requires it.

Other customers never see your details. A booking page opens only with its own booking number.

How long we keep it

Booking and invoice records are kept for as long as tax law requires. Photos and handover records are kept until damage, tolls and fines from the hire are settled.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete what we are not required to keep. Contact details: to be added.